Exchange Policy
Last updated 18 Sept 2026
We exchange within 7 days of delivery, for any other piece of the same value or more. Bring it in or post it back unworn, in its original box.
We do not give cash refunds. We would rather you end up with something you actually want to wear, and we will keep exchanging until you do.
What we cannot take back:
- Made-to-order and custom-size pieces
- Engraved pieces
- Anything that has been worn or damaged
If your parcel arrives broken, send us a video of you opening it within 24 hours and we will replace the piece at our cost.
Made-to-order pieces are started only after a 50% advance. That advance is not refundable once we begin, because the piece is made to your size and design.